A very quick blog before I depart for the Lake District. The weather is as I remember the Lakes - raining!
My euphoria at finally getting the replacement base unit for the bed came to an abrupt end when I began to assemble the bits. Pulling one of the drawers out to fix the handle on I was left holding half a drawer in my hand. Somewhere along the route it had sustained a blow which had effectively caused it to come apart. Deep gloom ensued. By this time the diminutive delivery man had long gone and office hours had similarly come to an end. On reflection this had been a whole catalogue of disaster from start to finish. I resolved to try and get a refund and start the whole hunt off again.
This morning I again spoke to the manufacturer's Customer Services department. They apologised profusely but said they could not deal with a refund as the bed had been purchased from another company. Confused? - I was. Dredging up the email which I had, as always, kept "just in case" I discovered the vendor's name. The website gave no phone number, only an email contact point. Reading the returns policy on the website it also seemed that they would be loath to refund my cash, only provide yet another replacement. I sank deeper into gloom, especially as I was due to depart for the Lake district in a few hours. Nonetheless I emailed the firm and then dashed out to the Post Office, thinking that they were bound to phone while I was out. No surprise then that I heard the answerphone as I opened my front door. There was a panicky scrabble for the phone as I managed to pick up the call. A very sympathetic man apologised for the week-long trauma and immediately offered a full refund. All I need to do is phone on Monday morning to arrange collection. Bless you, Ian from the Good Bed Company, you've made an old man very happy... in the nicest possible way of course. Kojak is off to the Lakes with a happy heart!
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